**Very Disappointing Experience – Broken Promise** I had a very upsetting experience at **Paulmac’s Pet Store in Peterborough**. On Thursday, I put down an advance payment for a cat and made it clear to the staff that they should not sell the cat to anyone else. They agreed and confirmed it was reserved for me. The next day, they called to say someone else was interested in the same cat. I reminded them that I had already placed an advance and told them I would come in before closing to finalize everything. I showed up before the store closed — only to find out they had **sold the cat to someone else** without even notifying me. I was heartbroken, as I had already connected with that cat and trusted the store’s word. This was unprofessional and deeply disappointing. If you’re planning to adopt or reserve a pet here, please be cautious — my experience showed that they don’t honor their promises or respect customers’ commitments. Than you
Visited this location yesterday and had amazing customer service experience from Katelynn (no name tag, sorry if spelled wrong). Store was reasonably busy and I was greeted and assisted all while they were helping other customers as well! In and out to get pet food in under 5 minutes in a busy store!
Amazing store ! Have so many products! Great staff all so friendly and all very educated in their own departments! Animals are spoiled like they are there own , very impressed with this store they actually care for there animals and staff would highly recommend
I would highly recommend this particular Paulmacs Pet store location for their excellent variety and selection of pet products and their customer service is outstanding, they are there to assist and guide you in the right direction for all your pet's dietary needs. Great selection of pet toys also! We have exclusively shopped this pet store for our pets every need and we have been extremely pleased with them! A big thank you to Kaitlin for helping us decide on the perfect cat tree for our fur babies!
Great store!! They are always out cleaning their fish tanks, which is rare to see in a pet store. Always knowledgeable and won't sell to just anyone. Very reputable! Highly recommend getting your pets and supplies here. It's a plus to go in and see the adorable little bunnies and house hippos! ❤️
New owners and staff are super friendly. The care for the animals in the shop are better then any other pet store I've seen in the Peterborough area. Which is amazing when buying one, you are getting something healthy! Great deals in store. My dogs joint supplements are cheapest there and when you have an older dog with maintenance, you'll take all the deals you can take. But over all, super friendly environment and will be a returning customer.
Excellent service from the new girl working (Gailynn) very helpful , prices were very comparable and they have a lot of nice inventory for all our pets with great sales . Thank you!!!
Paulmac's Pets is a Canadian Pet supply store based in Peterborough, Ontario. Paulmac's Pets is located at 1550 Lansdowne St W, Peterborough, ON K9J 2A2, Canada.
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